L2 App Support

FAQs
L2AppSupport
Department handles L2app support shared by L1 team(BRCS). Tickets are created by Branches, FAN and Cs team.

Recent Articles
Request for Mutual Fund Statement of all the MFs purchased
Checks: NA Resolution: Kindly connect with MF Operation team AND Henceforth, please raise the query on zoho CRM by selecting the CRM Subject Head as “Mutual Fund” and not “Mutual Fund - Tech Queries”
Not getting alternate Fund Pay In option
Checks: Verify IIFL Market Mobile Application Version Resolution: Option has been removed as per the business requirement. In case of any requirement/modification request, kindly connect with business team.
Unable to install or reinstall TT application
Pre-requisites for installing TT Application Error while installing/reinstalling the TT application? Checks: Verify error screenshot by getting the details of error faced while performing installation/reinstallation of TT application Resolution: The ...
Request to delete Lead ID
Checks: NA Resolution: Kindly connect to OI Team for the same.
Data entry error in activation link
Checks: Need to check from which Login ID user has login Resolution: There has been provision to access Activation portal through ONELOGIN module for IIFL employee users (i.e. C code users) so please try form there Note: For One login activation ...

Popular Articles
Client not reflecting under RM code(WebWire)
Checks: Check if Wire id is created Check if branch mapping is done by UAM team. Resolution: If Wire ID is not created. Raise the ticket with tech connect and co ordinate with UAM team. Similar if Branch mapping is not done, Raise ticket with tech ...
SIP or Lumpsum Order failed with error “Elog/Image not verify by CAMS”
Checks: Verify the updation of AOF From Resolution: Connect with RM/MF Operations team for updating AOF form
Group Change Request
Checks: NA Resolution: Raise the ticket with Tech connect. Kindly connect with UAM Team (viz. Chetan Vishwasrao, Komal Hule and Dhvani Shah) for rights with proper approval
Request for Deleting an entry (Old Process)
Checks: Verify whether ID is created using the Old Process by following below steps: Check the RM code form the lead tracker If the ID is Visible in the Edit tab of Eaccount Portal means the ID is created using the Eaccount(Old Link) (Iserve.Kyc link ...
Not getting alternate Fund Pay In option
Checks: Verify IIFL Market Mobile Application Version Resolution: Option has been removed as per the business requirement. In case of any requirement/modification request, kindly connect with business team.

L2 App Support | FAQs