Back Office
Swaraj Survellence giving error (user is already logged in)
Checks: NA Resolution: Kindly contact RMS team to unlock the same.
Rights of Application BoSwaraj/IWIN/Local Wire/Web Wire/CD Plus/ND Plus
Checks: NA Resolution: Raise the ticket with Tech connect. Kindly connect with UAM Team (viz. Chetan Vishwasrao, Komal Hule and Dhvani Shah) for rights with proper approval
Issue with EXE BoSwaraj/Local Wire/ND Plus
Checks If EXE is getting hanged If message comes like some DLL is missing. Resolution Raise the ticket with Tech connect. Connect With L1 Support team to check the issue with EXE.
Holding not showing in Wire
Checks: POA Should be updated in NSDL/CDSL and back office DP ID should be default Resolution: Kindly contact connect with Activation team if POA is not updated in Back Office. Kindly contact connect with DP team if POA is not updated in NSDL/CDSL.
Group Change Request
Checks: NA Resolution: Raise the ticket with Tech connect. Kindly connect with UAM Team (viz. Chetan Vishwasrao, Komal Hule and Dhvani Shah) for rights with proper approval
Client not reflecting under RM code(WebWire)
Checks: Check if Wire id is created Check if branch mapping is done by UAM team. Resolution: If Wire ID is not created. Raise the ticket with tech connect and co ordinate with UAM team. Similar if Branch mapping is not done, Raise ticket with tech ...