Issue with EXE BoSwaraj/Local Wire/ND Plus
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Rights of Application BoSwaraj/IWIN/Local Wire/Web Wire/CD Plus/ND Plus
Checks: NA Resolution: Raise the ticket with Tech connect. Kindly connect with UAM Team (viz. Chetan Vishwasrao, Komal Hule and Dhvani Shah) for rights with proper approval
Any Segment Activation issue
Checks: Check from TT WEB/TT EXE , MyAccount=>Profile=>MyDetail=> Derivatives Activation. Resolution: Check whether Segment is active or not If no request is raised then raised the request.
Lead Transfer issue
Checks: Check in lead tracker whether the ID is Activated or not. If NO, then refer “Resolution 1” If YES, then refer “Resolution 2” Resolution 1: Please connect to OI team as Lead transfer is done by them Resolution 2: Please raise a Group Change ...
Market Watch Issue – Rates not updating
Checks: Verify error screenshot by getting the details of error faced or by doing a screen sharing with customer In TT.EXE setting HO network should not be selected in case user is accessing application from outside of IIFL Network and vice versa ...
Holding not showing in Wire
Checks: POA Should be updated in NSDL/CDSL and back office DP ID should be default Resolution: Kindly contact connect with Activation team if POA is not updated in Back Office. Kindly contact connect with DP team if POA is not updated in NSDL/CDSL.