Issue with EXE BoSwaraj/Local Wire/ND Plus
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- Rights of Application BoSwaraj/IWIN/Local Wire/Web Wire/CD Plus/ND Plus- Checks: NA Resolution: Raise the ticket with Tech connect. Kindly connect with UAM Team (viz. Chetan Vishwasrao, Komal Hule and Dhvani Shah) for rights with proper approval 
- Any Segment Activation issue- Checks: Check from TT WEB/TT EXE , MyAccount=>Profile=>MyDetail=> Derivatives Activation. Resolution: Check whether Segment is active or not If no request is raised then raised the request. 
- Lead Transfer issue- Checks: Check in lead tracker whether the ID is Activated or not. If NO, then refer “Resolution 1” If YES, then refer “Resolution 2” Resolution 1: Please connect to OI team as Lead transfer is done by them Resolution 2: Please raise a Group Change ... 
- Market Watch Issue – Rates not updating- Checks: Verify error screenshot by getting the details of error faced or by doing a screen sharing with customer In TT.EXE setting HO network should not be selected in case user is accessing application from outside of IIFL Network and vice versa ... 
- Holding not showing in Wire- Checks: POA Should be updated in NSDL/CDSL and back office DP ID should be default Resolution: Kindly contact connect with Activation team if POA is not updated in Back Office. Kindly contact connect with DP team if POA is not updated in NSDL/CDSL.